Pay Review (e-Agent) Instructions

Pay Review (e-Agent) Instructions


Flagship Courier independent contractors can review pay for completed orders by logging into the eAgent console at https://eagent.flagship.e-courier.com. 

Logging In

Your agent ID is your driver number in ecMobile, and is also the same as your contractor ID shown in Paychex Flex. If you need help locating your agent/contractor ID number, please contact driver support.
This is NOT the same as your driver number in Rapid Medical App.
Your password is your tax ID number (SSN or EIN) without any dashes. For example, if your tax ID is 987‑65‑4321, enter it as 987654321.

Once you have entered your Agent ID and password, click "Login" to continue.




Console Overview


Once you are logged in, you will be presented with a screen where you can review and approve (or contest) your completed jobs.  When the page initially loads, the default search will show today's completed and unpaid jobs. 
To find the jobs you want to view, you can use any or all of the following options:
  1. Pay Status (9): Options are All Unpaid (default), All, Not Approved, Approved, Contested, or Paid. Once a job is marked Paid, it cannot be changed. Any corrections would be made in a separate pay ticket and included in the following week's pay.
  2. From/To Date (11): Select the date range you wish to search. Dates may be selected from the calendar or typed in a MM/DD/YYYY format.
      3. If jobs that you expect to appear are missing, check the Pay Status (9) selection.
  3. Group By (12): Allows you to customize how your search results are grouped.
  4. TimeType (13): Allows you to choose the type of date for which to search. Jobs are paid based on the order date. Settlement Date will only return jobs that are in a Paid status.
Once you have made your selections, click Find (7) to search for matching jobs.

Job Data

  1. Job# (16): This is the system ID number for the job, and can be referenced when contacting Flagship with a question about pay for a particular job.
  2. Route (17): The route name assigned by the customer.
  3. Date (18): The date of the order
  4. Origin (19): The name of the start location for the job.
  5. Dest (20): The name of the final stop for the job or route.
In the above sample screenshot, names in the Dest column are redacted for patient privacy reasons. This column will be fully visible when viewing your own completed jobs.
  1. City (21) / St (22): The city and state for the final stop on the job or route.
  2. Service (23): A code indicating the type of service provided to the customer.
  3. Pay (24): The amount this job pays to the independent contractor.
  4. S (25): Pay status, one of the following:
    1. (N) Not Approved: Contractor has not approved or contested the pay amount shown.
    2. (C) Contested: Contractor has contested the pay amount shown.
    3. (A) Approved: Contractor has approved the pay amount shown.
    4. (P) Paid: Pay has been processed for this job in the amount shown.
  5. Notes (26): Job-related notes and reason for contesting a job may be added here.
  6. Job Detail: If you click the arrow ▶ (15) next to any jobs, you will get a list (27) of all stops on that job.

Approving and Contesting Jobs

Once you have completed a search for the jobs you wish to review, you can approve or contest them. 
If the pay for a job is correct as listed, you should set the S (25) column to (A) Approved. If you believe the pay listed is incorrect, you should set the pay status to (C) Contested, and provide a brief explanation in the Notes (26) column.
Once a job is set to Approved, this cannot be undone! If you approve a job in error, you must contact driver support to request any review or adjustment.

When to Approve Pay

For most jobs, e-Agent will update in real-time, and you can review pay as soon as the job is completed. Notable exceptions are as follow:
  1. Idexx: Since these routes are not completed in ecMobile, these jobs will not update in real-time. Placeholder orders are entered within e-Courier by Flagship for the purpose of customer billing and driver pay. These are manually closed by Flagship, or you may also log in to ecMobile and close these jobs yourself. Since these are placeholder jobs, they will only show the first and last stops on your route, and not any intermediate stops. These jobs will appear for approval once they are closed by Flagship.
  2. Option Care: For orders of service type STAT or PRN, pay is calculated the next day by our customer (subject to our review and approval) based on the cumulative mileage for the entire run. Orders will initially show pay of $0, and we will then manually update billing and pay amounts on your jobs. For STAT orders, one job from each run will be updated to pay its mileage, with the remaining jobs in the same run updated to a service type of StatAddOn and pay for the incremental mileage or stop minimum. For PRN orders, the pay will remain at $0 and a separate Route_Bill order will be added with pay for the entire run. Please allow up to 72 hours for this entire process.
  3. Orders Completed Outside Our System: In very rare instances, we may ask you to complete a job without tracking in our system. In these cases, an order will be entered manually by Flagship.

How to Approve Pay

Approve Multiple Jobs at Once

To approve multiple jobs at once, you can check them off in the selection column (14), then click Approve Selected (1). Note that this options is available only if the Pay Status (9) in your search is set to All Unpaid. You can either check off jobs individually, or select the top checkbox to select all jobs, and then uncheck any you do not wish to include.

Approve/Contest Individually

You can individually approve or contest a job by clicking the status in the S (25) column, then click a second time for the status dropdown, and select the appropriate status. If you are contesting a job, please also include a brief explanation, and the correct amount, if known, in the Notes (26). To save your changes, click Save (2). If you are reviewing a very large number of orders at once, it is recommended to press save a couple times to ensure your updates do not time out. After saving, you can click Find (7) to confirm your updates.
If you do not click save, any changes will be lost.
Contesting a job is intended for when you believe an order does not show the agreed-upon pay rate. It is not intended for renegotiation of a completed job.


Paid jobs cannot be approved or contested in e-Agent.  If there are any errors in a paid job, contact driver support for assistance. Any corrections will be made in the next pay cycle.


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